Adjust Subscription


Start Date


Once a subscription has begun you cannot alter the start date. If you realized your mistake on the date in which you made the purchase, please contact support@premiumparking.com to make an adjustment to your renewal date. Otherwise, you may need to cancel your subscription to purchase the correct start date. To request a refund for the error, you will need to complete the refund request form.


Product (upgrade to reserved/change floor)


We currently have some system limitations that do not allow the seamless changes during a current subscription. Our current process includes, cancelling your current subscription, purchasing a new subscription and requesting a partial refund using our refund request form (http://premiumparking.us/refunds/) 
Alternatively, you may hit cancel on your current subscription; Then purchase a new subscription to start on your renewal date. Unfortunately, using this option will require you to continue parking on the current floor until the new subscription begins.

Product (change parking locations)


We currently have some system limitations that do not allow the seamless change in parking locations once you have paid for a subscription. If you made the mistake within the last 48 hours, our process includes, cancelling your current subscription, purchasing a new subscription for the desired location and requesting a refund using our refund request form. If 48 hours has passed, we will not be able to process any refunds. In this case you may continue your current subscription and purchase a new subscription on the renewal date.


Vehicle License Plate


To update, add, remove a vehicle license plate on your subscription, you must log in to your profile to make the changes. 


Premium Parking Mobile App

  1. Open Premium Parking App
  2. Sign in using your email and password (or phone number if this has been set up)
  3. Click the "History" icon
  4. Select the Subscription you would like to change
  5. Click "Edit"
  6. To add click the "+" in top left; Make sure the vehicles you would like are checked. (only three license plates may be listed on subscription) To remove uncheck the vehicle. Click back to verify your vehicles are correct.


Picture Guide (App):



Website:

  1. www.premiumparking.com
  2. Sign In using your email address and password
  3. Click subscriptions on the left side of screen
  4. Click "Change" next to vehicle license plates
  5. Add or delete the license plate you would like (up to 3 vehicles can be listed at a time)
  6. Save



refund request form